Emma is passionate, professional, and efficient. She brings a holistic understanding to complex challenges with an emphasis on preparation and the capability to manage extremely difficult situations. World Class. A pleasure to work with.
VP Operations, food brand USA
Emma is an important asset to any business who are customer focussed and care about their consumers and reputation. Always transparent and diligent in her dealings with consumers to ensure that they have a good experience and are treated with respect. Great communicator. Always available at the drop of a hat and lovely to work with.
QA Director, global food business
What Emma does not know about customer service is most likely not worth knowing!
UK CEO, global brand
Emma is the first person you need in a room when things go awry, she can see an issue from all angles and is as clear thinking at 7am as she is at midnight.
CEO, food brand UK
Emma is my top recommendation for anyone in need of assistance. She expertly navigates challenging situations, mitigating potential damage, and regaining control of the narrative, is no easy task. Her calm demeanour, clear advice, and extensive experience consistently shine through. Working with her is an absolute pleasure.
Partner, leading U.K. law firm
The 1-1 guidance session was truly invaluable. Your clarity and expertise were instrumental in helping me prepare for and navigate a challenging meeting with parents which resulted in an excellent outcome. Your support has significantly boosted my confidence in handling delicate situations.
Head of Academic, independent senior school
I’ve worked in consumer care for more than 30 years and I don’t know anyone like Emma, she simply ‘gets it’ her execution is exceptional Whether a small or large enterprise, Emma’s consumer and reputation advisory will stand you in good stead.
COO, call centre provider USA
You are leading the way in educational customer service. Your professionalism, efficiency, and innovative solutions have set a new benchmark in our industry. After attending a session with you, I felt inspired to engage your services for our school.
Deputy Head, independent senior school
There are a few steps that can help protect any brand’s reputation. Preparedness, transparency and a willingness to take counsel and collaborate. Working alongside Emma you are assured of all the above. Having a professional who’s not only great at her job but great to work alongside makes even the most challenging situations much more manageable, it also enhances the final output and means the best results are delivered time after time.
Chair, corporate comms agency UK
Whether it’s containing potential crises or protecting reputation Emma brings a wise head, a calming professionalism, knowledge born from experience and a passion for the cause.
Entrepreneur & philanthropist UK
Emma knows how tightly linked consumer care and brand are, particularly in a social media-driven environment. By focusing on excellence during all consumer touchpoints, Emma assures that all brands can withstand the sometimes inevitable challenges.
CEO, corporate PR agency USA
With the unusual blend of strategic thinking, common sense and empathy, you won’t find better than Emma when it comes to caring for a brand and its consumers.
Founder, corporate media agency